Frequent questions

Estimated delivery time can be 1 to 5 business days.

If you want to know the status and do not know the location number, send an email to info@tiendamanilla.com and we will respond as soon as possible.

When placing an order, you can request an invoice by writing to us at info@tiendamanilla.com and sending us all your information.

In the event that you have received defective products, you must send an email to info@tiendamanilla.com indicating the order number.

Within a maximum period of 24 hours (business days) we will confirm and issue your order.

If you have placed an order and have not made the purchase correctly, you must send an email to info@tiendamanilla.com notifying:

1. Order number

2. Reason for return

3. Photo of the condition of the products

Once the return is confirmed , we will tell you where to send the products.

When the merchandise arrives at the indicated address, the amount of the products will be refunded.

*The return of die-cut products with a hole for a keyhole or filler will not be accepted.

First we will select the products and then we will add these products to the cart.

Next, we will go to the 'shopping cart' screen and there we will find a section called 'order instructions' where you can give the relevant instructions for us to take into account when preparing your order.

The handles, both rosette and plate, come in sets of two units along with the screws and square drive necessary for installation.

The knobs, handles and other accessories come in a single unit.

Yes. Any handle with a plate can have a keyhole. It will be important that you indicate the distance from the handle of the handle to the center of the keyhole.

On the page of each handle with plate you will see the option to add the keyhole service so that we can die-cut it. Make sure the "keyword" option is added to your order.